Approve or decline a request from the issue view

We're rolling out a new issue view for Jira Service Desk, with one consistent screen to view and edit requests. It looks a little different and some procedures have changed slightly, so take a look at our info page to see what's new and get the latest updates.

You must be the approver of a request to approve or decline it.

To transition an issue:

  1. Go to the issue view of the customer request you want to approve or decline.

  2. Under the issue’s summary, select Approve or Decline.

Additional Help

Ask the Community