We're rolling out a new issue view for Jira Service Desk, with one consistent screen to view and edit requests. It looks a little different and some procedures have changed slightly, so take a look at our info page to see what's new and get the latest updates.
You must be the approver of a request to approve or decline it.
To transition an issue:
Go to the issue view of the customer request you want to approve or decline.
Under the issue’s summary, select Approve or Decline.
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