Learn how to succeed in your role as a service desk agent.
Add request participants through the portal
You can add request participants through the portal by sharing the request. Customers in an organization can also share the request when they raise them.
Anyone with access to the service desk can add request participants in the portal.
To add a request participant in the portal:
From your service desk project, go to Raise a request.
Create a request and fill in the request details.
Select Share, then enter the details of the request participant you want to add.
Select Share to confirm sharing the request.
Request participants will receive an email notifying them that they are participating in the request depending on the the notifications your customers and team receive.
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