Add request participants through email in next-gen service desks

It’s possible to add request participants (other people) to the request through email by sharing the request. Customers in an organization can share requests if they need to when they raise the request.

Anyone with access to the service desk can add request participants through email.

To add request participants (other people) through email:

  1. Create a request by sending an email to your service desk’s email address.

  2. Add the request participant’s email address to either the TO or CC fields.

  3. Send the email request.

Request participants will receive an email notifying them that they are participating in the request (depending on the project notification settings).

If they don’t receive an email, check your project notification settings.

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