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In next-gen projects, any permission or access you want to give people in your project is controlled on the Internal access page. Here you can add internal collaborators and team members to your next-gen service desk, give them a role, and start working together to resolve customer requests.

This page shows:

To view the Internal access page: From your project's sidebar, select Project settings > Internal access.

You must have the administrator role in your project to do the things described on this page. Learn more about next-gen project roles.

Add people to your next-gen service desk

Your service desk's internal access level sets the general access and role of anyone logged into your Jira site. You can fine-tune this access by adding specific people or groups to your service desk. Then, give these people a distinct role to control what they can do in your service desk.

Usually, roles grant permissions people don't inherit from your internal access level. Or, they grant stable permissions for core team members if your internal access level changes.

You can only add people who have joined your Atlassian site. If you can't find someone by their name or email address, ask your Jira administrator to invite them to your Atlassian site.

To give people or groups specific internal access and additional roles in your service desk:

  1. From your project's sidebar, select Project settings > Internal access.
  2. Select Add people.
  3. Type a name, group, or email address.

  4. Select the person’s role in your project from the Role dropdown.

  5. Select Add.

Jira administrators (anyone with the Administer Jira global permission) always have access to your service desk's settings.

People and groups can have more than one role in your service desk. Roles you assign in the Internal access page do not override the role granted by your internal access level. Instead, roles grant permissions in addition to what people inherit from your internal access level. Learn more about setting your service desk’s internal access level.

Remove a person from your next-gen service desk

To remove someone from your service desk:

  1. From your project's sidebar, select Project settings > Internal access.
  2. In the person's entry on the table, select Remove.

If you’ve given any site-wide groups a role in your service desk, you may want to double check with your Jira admin that the unwanted person doesn’t still have access through one of those groups.

Removing someone from a service desk doesn't remove them from Jira entirely. Jira admins and site admins can do that through your site's user management settings.