Add or remove a service from the affected services field

The affected services field displays the service that triggered the change request. This service is linked to the CI/CD pipeline tool.

To manually add a service to the affected services field:

  1. From your service desk, go to Changes

  2. Open the change ticket

  3. Click into the Affected services field and add the service from the drop-down list provided

Click the x to remove a service from the field.

The affected services field will not appear for those users who don’t hold a Jira license.

Affected services field on the change management issue view

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