Add, edit, or remove field tabs from an issue type

You can arrange fields in tabs to save space in the agent view. Tabs display the tab name and the first few fields in a tab. To add, edit, or remove field tabs, you need to edit the screen associated with the issue type.

Editing the screen of an issue type impacts all other issue types using that screen. As a result, this also affects every request type associated with an issue type whose screen was edited.

You must be a Jira admin to add, edit, or remove field tabs.

To add, edit, or remove field tabs from an issue type:

  1. From your service desk project, go to Project settings () > Request types.

  2. Select the request type you want to update.

  3. In the Agent view, select View issue screen.

  4. Select a tab, or Add Tab to create a new one.

  5. Add or remove fields from the field tab, or select to remove it.

Field tabs are displayed like this:

Field tab named 'Meta Info' with Impact and Change Risk fields inside
  1. Field tab name

  2. Fields in the tab

Are you on the right help page?

If the image in the lower-left of your service desk sidebar states you're in a next-gen project, check out these next-gen project articles instead.

Learn more about the difference between classic and next-gen projects.

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