Add, edit, and delete domains from the allowlist in next-gen service desks

Emails received from domain names in the allowlist are never filtered out. Add your trusted domains to the allowlist so you'll always receive their requests in your queues.

You must be an admin to add, edit, and remove domains from the allowlist.

To create, edit, or remove a domain from the allowlist:

  1. From your service desk project, go to Project settings () > Channels > Email.

  2. Click , then click select Manage allowlist.

  3. Click + Add domain name, or if you have trusted domains, select Edit or Delete depending on what you want to do.

Allowlists only support domain matching; domains are matched on the entire domain section of the email address. For example adding 'atlassian.com' will match 'anyuser@atlassian.com' but not 'anyuser@atlassian.com.au' or 'anyuser@mail.atlassian.com'.

Are you on the right help page?

If you don’t have an image in the lower-left of your service desk sidebar which states you're in a next-gen project, check out these classic project articles instead.

Learn more about the difference between classic and next-gen projects.

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