Usage and admin help
Add a shared inbox to a custom email account
Your service desk comes with a pre-configured cloud email address, to which you can add a custom one to link to an existing shared email address.
You must be a Jira site admin to add a custom email account.
To add a new Microsoft365 shared email address:
From your service desk project, go to Project settings () > Channels > Email.
Choose Other and enter the shared email address
Check the My username is different to my email address
Enter your Username and Password > Next
Enter ‘outlook.office365.com’ in the Mail server field
Select IMAPS in the Protocol field > Next.
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