To set up a preset automation rule:
From your service desk project, select Project settings () > Automation.
Select Add rule.
Select a preset rule from the list (see Available preset automation rules for more info).
Select Continue. The rule’s setup screen appears.
Edit the rule name and description as needed. The rule name appears on the main automation settings page, so changing the name helps you more easily reference what each rule does.
Edit and update any fields that appear in the rule’s setup.
Select Save and you're done.
You can have up to 30 automation rules.
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