Learn how to succeed in your role as a service desk agent.
Add a preset automation rule in next-gen service desks
Your service desk comes with a variety of preset automation rules you can use to do common service desk tasks for you.
You must be an admin to add a preset automation rule.
To add a preset automation rule:
From your service desk project sidebar, select Project settings () > Automation.
Click Add rule.
Select a rule, then click Continue.
Edit the name, description, and fields as needed.
Click Save and you're done.
You can have up to 30 automation rules on each project.
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