Learn how to succeed in your role as a service desk agent.
Add a language in next-gen service desks
Your team can add languages based on customers' language preferences. This is important for customized content such help center announcements, which will otherwise appear in your default language.
You must be an admin to add languages.
To add languages:
From your service desk project, go to Project settings () > Language support.
Click Add languages.
Select the languages you want to add.
Added languages appear in the languages table. We disable newly added languages by default; check the translations of your new language before customers see them.
Was this helpful?