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Add a custom shared email account in next-gen service desks

Your service desk comes with a pre-configured cloud email address, to which you can add a custom one to link to an existing shared email address.

You must be a Jira site admin to add a custom email account.

To add a new Microsoft365 shared email address:

  1. From your service desk project, go to Project settings () > Channels > Email.

  2. Choose Other and enter the shared email address

  3. Check the My username is different to my email address

  4. Enter your Username and Password > Next

  5. Complete the Mail server field (e.g. outlook.office365.com)

  6. Select IMAPS in the Protocol field > Next.

Are you on the right help page?

If you don’t have an image in the lower-left of your service desk sidebar which states you're in a next-gen project, check out these classic project articles instead.

Learn more about the difference between classic and next-gen projects.

Last modified on Jun 24, 2020
Cached at 6:06 AM on Oct 30, 2020 |

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