User Mentions feature does not work in Issue Details View under Jira Boards
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Users are unable to use the "User mentions" feature in Issue Details view in Jira Boards. When using the "@" symbol the user list with suggestions is not shown.
Environment
Jira Cloud
Xray Test Management for Jira third-party app version 7.3.0
Diagnosis
Confirm that the Xray Test Management for Jira third-party plugin is installed in your Jira instance, version 7.3.0.
In the browser console log following errors can be observed:
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Uncaught (in promise)
batch. isPagile globarichediton=true: 626 Q
TypeError: Cannot read
properties of undefined (reading 'curnentVersionId')
at g. canonymous> (batch.is?agile globaditon=true:626:4569)
at A (batch.]s?localesen-US: 1113:142)
at g.trigger (batch.isPlocale=en-US:1111:488)
at g_triggerEvents （batch.js?agile globa..1ocale=en-U5:36:382
at g._register (batch.isPagile globalocale=en-U5:35:460)
at g._registerVisualMode (batch. js?agile globa.&locale=en-US:35:88)
at Object.B (batch.is?agile globaediton=true: 3296:81)
at Object.<anonymous> (batch.js?locale=en-US:933:250)
at i (batch.is?locale=en-US: 144:22867)
at Object.fireWith [as resolveWith] (batch.js?locale=en-US: 144:23648)The error is coming from the following module::
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module-key = 'com.xpandit.plugins.xray:rich-editor-autocomplete-parameter', location = 'js/autocomplete/rich-editor-init.js'Cause
This issue with user mentions is caused by the Xray plugin and it's tracked in the public issue Kanban board comment section is affected when the Xray version 7.3.0-j9 is installed which is now resolved.
Solution
Upgrade the Xray Test Management for Jira plugin to a newer version. The relevant issue has been resolved in plugin version 7.4.0. You can see more details in the version release notes: Xray 7.4.0 Release Notes.
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