The Version report gadget in the Jira Dashboard is empty
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
This knowledge base article describes a scenario in which the Version report gadget, when added to a dashboard, is empty and not loading any data.
Environment
Jira 8.x and later
Diagnosis
If the following error is thrown in the Jira logs, then this knowledge base article is relevant and you may check the Solution section to fix this issue:
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2022-03-11 12:44:23,453+0100 http-nio-8080-exec-92 WARN anonymous 764x7309347x3 - 10.40.139.134 /rest/greenhopper/1.0/xboard/config.json [c.a.r.internal.filter.RateLimitFilter] User [SampleUser] has been rate limitedThe following NullPointerException is also thrown in the Jira logs:
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2022-03-11 12:44:19,434+0100 http-nio-8080-exec-180 ERROR [c.a.j.web.servlet.InternalServerErrorServlet] {errorId=62dd8208-b76c-487e-8f95-c7638e081cf7, interpretedMsg=, cause=java.lang.NullPointerException, stacktrace=java.lang.NullPointerException
at com.atlassian.gadgets.renderer.internal.http.HttpClientFetcher.addResponseToCacheIfSuccessful(HttpClientFetcher.java:102) [?:?]
at com.atlassian.gadgets.renderer.internal.http.HttpClientFetcher.performRequest(HttpClientFetcher.java:123) [?:?]
at com.atlassian.gadgets.renderer.internal.http.HttpClientFetcher.fetch(HttpClientFetcher.java:73) [?:?]
at org.apache.shindig.gadgets.http.ContentFetcherFactory.fetch(ContentFetcherFactory.java:50) [?:?]
at com.atlassian.gadgets.renderer.internal.http.TrustedAppContentFetcherFactory.fetch(TrustedAppContentFetcherFactory.java:42) [?:?]
at org.apache.shindig.gadgets.servlet.MakeRequestHandler.fetch(MakeRequestHandler.java:84) [?:?]
at org.apache.shindig.gadgets.servlet.MakeRequestServlet.doGet(MakeRequestServlet.java:55) [?:?]
at com.atlassian.gadgets.shindig.servlet.XsrfMakeRequestServlet.doGet(XsrfMakeRequestServlet.java:21) [?:?]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:626) [servlet-api.jar:?]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:733) [servlet-api.jar:?]
at com.atlassian.plugin.servlet.DelegatingPluginServlet.service(DelegatingPluginServlet.java:37) [atlassian-plugins-servlet-5.3.13.jar:?]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:733) [servlet-api.jar:?]
at com.atlassian.plugin.servlet.ServletModuleContainerServlet.service(ServletModuleContainerServlet.java:47) [atlassian-plugins-servlet-5.3.13.jar:?]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:733) [servlet-api.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231) [catalina.jar:8.5.65]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.65]
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) [tomcat-websocket.jar:8.5.65]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.65]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.65]
at com.atlassian.jira.web.filters.JiraLastFilter.lambda$doFilter$0(JiraLastFilter.java:39) [classes/:?]
at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:74) [classes/:?]
at com.atlassian.jira.web.filters.JiraLastFilter.doFilter(JiraLastFilter.java:36) [classes/:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.65]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.65]
at com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:37) [atlassian-core-7.0.4.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.65]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.65]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39) [atlassian-plugins-servlet-5.3.13.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57) [atlassian-plugins-servlet-5.3.13.jar:?]
at com.atlassian.jira.tzdetect.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:77) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62) [atlassian-plugins-servlet-5.3.13.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-5.3.13.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57) [atlassian-plugins-servlet-5.3.13.jar:?]
at com.atlassian.jira.baseurl.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:34) [?:?]
...
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49) [tomcat-coyote.jar:8.5.65]
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) [?:1.8.0_212]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) [?:1.8.0_212]
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) [tomcat-util.jar:8.5.65]
at java.lang.Thread.run(Thread.java:748) [?:1.8.0_212]
, referer=https://IP:PORT/plugins/servlet/gadgets/ifr?container=atlassian%3D&up_isConfigured=true&up_rapidViewId=7627&up_showRapidViewName=true&up_versionId=37943&up_showVersionName=true&up_refresh=15&url=https://IP:PORT%2Frest%2Fgadgets%2F1.0%2Fg%2Fcom.pyxis.greenhopper.jira%3Agreenhopper-gadget-version-report%2Fgadgets%2Fgreenhopper-version-report.xml&libs=auth-refresh, servletErrorMessage=}
2022-03-11 12:44:23,453+0100 http-nio-8080-exec-92 WARN anonymous 764x7309347x3 - 10.40.139.134 /rest/greenhopper/1.0/xboard/config.json [c.a.r.internal.filter.RateLimitFilter] User [SampleUser] has been rate limited
Cause
As per doc Improving instance stability, With rate limiting, you can control how many external REST API requests automations and users can make and how often they can make them, making sure that your Jira instance remains stable.
What happens here is that the user rate limit was reached for this user, and further requests are blocked or throttled. Since the Version report gadget makes several REST requests to Jira, the user who is accessing the gadget gets rate limited. Additionally, the NullPointerException is thrown in the Jira logs because the Jira application doesn’t get an expected HTTP response code due to the fact that the request flow has been throttled before it get complete.
There is a bug created to track the problem - JRASERVER-73762 - Enabling rate limit broke the Version Report gadget function
Solution
Disabling rate limit as mentioned in Improving instance stability with rate limiting should fix this problem and Version report gadget should load with data. In case disabling rate limit is not an option then one can increase Requests allowed and Max requests.
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