Blank Screen on Jira Access
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Accessing Jira displays the top menu successfully, but nothing is rendered below the menus.
Diagnosis
HAR and logs don't show any error.
Console tab in browser's developer tools throw an error inside the announcement banner div.
Cause
Announcement Banner has a script that is preventing the screen to properly render.
Solution
Since we can't edit the announcement banner through the UI, we'll need to remove it through the database.
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