Assist creates a test Jira Service Management Cloud ticket with an unknown reporter jsong@example.com
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
When an Agent channel for JSM Chat is created in Slack and is connected to the Assist bot, there is a button available to create a test ticket with the new channel. Pressing this button creates a test ticket with the reporter set as jsong@example.com.
Environment
Jira Service Management
Solution
After connecting your Agent channel in Slack to your JSM project, you will receive a whisper message from Assist with the button "Test Agent Channel."
This button will create a test ticket originating from the agent channel with jsong@example.com as the reporter. This is a test user who will be added to your customers, just as a new external user opening tickets would, but it is not an active user and can be deleted manually if you desire.
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