自動化エラー - ルール実行の月間制限に達したが、使用量は制限を下回っている

要約

Investigate the scenario where an automation rule fails with the error message "Monthly rule executions have been exceeded" in the audit log.

診断

Rule Audit Log shows the Error Message "Monthly rule executions have been exceeded." However, the usage tab shows that monthly usage is still below the threshold.

原因

A Jira product has been removed from the site

This can potentially happen when a site has a previous license that is no longer valid. For example, a site had Jira and Jira Service Management. JSM was removed from the site. A rule with a global scope will look for a Jira and Jira Service Management license, and if there is no valid license for JSM, it will trigger the error.

ソリューション

• 使用しなくなったグローバル ルールをすべて無効にします。

• グローバル スコープの自動化ルールを確認して、スコープを [複数プロジェクト] に変更します。

Related articles

https://support.atlassian.com/cloud-automation/docs/automation-service-limits/