Can't invite user to Atlassian Cloud site, user is deactivated or disabled

要約

You're attempting to invite a user to an Atlassian Cloud site or app, and you see one of the following error messages:

• 「招待メールを送信できません。招待した 1 つ以上のアカウントが無効になっているため、招待メールを送信できませんでした。招待メールからこれらのアカウントを削除してもう一度お試しください。」

• "This user's Atlassian account has been disabled. Contact the user's organization administrators to enable the account."

• "We're unable to invite deactivated accounts."

• "Remove or reactivate deactivated accounts, then try again."

原因

The error messages above are typically due to one of the following causes:

• The account is a managed Atlassian account

• The account is synced through an Identity Provider (IdP) or user provisioning

• The account is not managed, but was deactivated by the user and is pending deletion

Deactivated and disabled user accounts can't be invited to Cloud sites. The account must be reactivated before sending out the invite.

ソリューション

The solution depends on the status of the account, and whether it is managed by your Cloud organization, or a different organization.

The invited user has a managed Atlassian Account, and their email address domain is verified by your organization

1. Login to admin.atlassian.com as an Organization Administrator

2. [ディレクトリ] > [管理対象アカウント] の順に移動します。

3. Search for the affected account and select it from the search results

4. Select Reactivate account

招待されたユーザーは管理対象 Atlassian アカウントだが、ドメインが別の組織 (自分の組織ではない) で検証されている

If the account is managed, but not by your organization, you cannot reactivate the account for this user.

1. アトラシアンの組織管理者に連絡するようユーザーにアドバイスします。

2. The other organization's admin can reactivate the user's account by following the steps outlined above

招待されたユーザーは管理対象外 Atlassian アカウントである (メール アドレスのドメインがどの組織によっても認証されていない)

1. Advise the user to log in at id.atlassian.com

   • The user can leverage the reset password option if they don't remember their password

2. ログインすると、自分のアカウントを再度有効にするオプションがユーザーに表示されます。

If the user has initiated a deletion for their own account, they can follow the steps in our documentation to cancel the deletion and reactivate their account.

Troubleshooting non-delivered email invitations

If an invitation email is not received, it may be due to email suppression issues such as bounced emails, unsubscribes, or other configurations. Use the Resend invitation function to resolve this:

1. Login to admin.atlassian.com as an Organization Admin

2. Navigate to Directory > Users (or Managed Accounts)

3. Locate the user who did not receive the invite

4. Select the Resend invitation option to:

   • Automatically clear the user from the suppression list

   • Attempt to resend the invitation email

This process ensures the user can receive the invitation. If the issue persists, check if the email address needs further actions with your email provider or verify the recipient's email preferences.