Review Not Created with Smart Commits as Expected

Platform Notice: Data Center Only - This article only applies to Atlassian apps on the Data Center platform.

Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Problem

Smart commit messages like the example below do not create a review as expected, e.g.

+review CR Smart commit

Cause

Cause #1 - An old version of the reviewcreator plugin is enabled

2014-07-23 14:58:43,736 ERROR [CommitNotifier1 ] com.atlassian.example.reviewcreator.CommitListener CommitListener$1-perform - Unable to auto-create review for changeset 45e4217bc4dc12345614b3fea1178a604f8. No projects found that bind to repository <REPO_NAME>.

Cause #2 - Changeset author is not mapped to a Fisheye/Crucible user

2014-07-24 09:33:24,299 WARN [CommitNotifier1 ] com.atlassian.fecru.plugin.commithook.fecru-reviewcommithook-plugin ReviewCommitHook-processHook - Unable to determine author for changeset 45e4217bc4dc12345614b3fea1178a604f8 in repository <REPO_NAME> - no review will be created or updated

Resolution

Cause #1

  1. Disable or remove the reviewcreator add-on

  2. If you'd still like to use the reviewcreator add-on, update to a more recent version - https://marketplace.atlassian.com/plugins/com.atlassian.plugins.reviewcreator

Cause #2

  1. Manually map the commit author to a user in Fisheye/Crucible in Administration >> User Settings >> User Mappings

Updated on September 25, 2025

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