Error When Browsing Users, Groups Or Roles For Active Directory
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
The following error is logged in Confluence logs,
1
2
Caused by:
javax.naming.NamingException: [LDAP: error code 1 - 00000000: LdapErr: DSID-0C090627, comment: In order to perform this operation a successful bind must be completed on the connection., data 0, vece
Cause
There are three possible causes:
You are not using the correct FQDN or IP Address of the LDAP server.
The password field is blank.
When creating the LDAP Connector, the administrator clicked the Test Connection Button before saving the Connector.
Resolution
Make sure you use the IP address or FQDN (fully qualified domain name-- adserver.company.com) under Admin -> Directories -> Click on AD Directory -> Connector -> URL , or
Ensure that the password field is not blank.
Edit the connector settings and save the connector changes. There is a Crowd bug for this issue: CWD-1763 - LDAP Connectors are saved without the User DN password if the *Test Connection* button is used before saving
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