{viewdoc} macro not loading images
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Preview for some attachment types are not loading (load as a corrupted image, with a white paper crossed in red).
Environment
Confluence 8.5.4
Diagnosis
There's a very distinct error log:
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2024-01-25 15:16:26,187 WARN [http-nio-8090-exec-419 url: /conf/display/BB/2022+BSS+Business+Interactions+Report, /conf/pages/viewpage.action] [opensymphony.xwork2.ognl.SecurityMemberAccess] isAccessible Access to non-public [private java.lang.String com.atlassian.confluence.security.actions.NotPermittedAction.title] is blocked!
-- url: /conf/display/BB/2022+BSS+Business+Interactions+Report | userName: anonymous | referer: https://statics.teams.cdn.office.net/ | traceId: fd22d5c312eee78d
2024-01-25 15:17:33,468 WARN [http-nio-8090-exec-404 url: /conf/pages/viewpage.action; user: <Retracted>] [xhtml.view.macro.ViewMacroMarshaller] handleMacroExecutionException Exception executing macro: viewdoc, with message: com.atlassian.confluence.macro.MacroExecutionException: com.atlassian.confluence.macro.MacroExecutionException: The viewfile macro is unable to locate the attachment \"<Retracted>.docx\" on this page
Cause
At the moment, the causes for this problem are not known. This document will be updated once those are located.
Solution
Disable and reenable the plugins responsible for the file preview.
Go to Administration>Manage apps
In the drop-down select "All apps"
Check if the following plugins are enabled
Office Connector plugin
Confluence View File Macro
Confluence Document Conversion Library
If they are all enabled, please disable and re-enable them
Check if there was any change in the .docx file preview
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