User list macro - How long does it take for the changes to be reflected?

Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.

Summary

In order to retrieve a list based on groups, the User list macro can be used. However, a question that comes when using this macro: When a new member is added or removed, how long does it take for the changes to be reflected?

Solution

The answer depends on two factors:

  • The number of members in the group.

  • The browser's cache to see the changes reflected.

For an instance with around 1,000 users, it can take a few minutes (I.E. 5-10 minutes). However, this should not be automatically displayed on the macro until the page/browser is refreshed.

On the other side, if the browser's cache is cleared or a hard refresh is performed, like a CMD + Shift + R in Mac and Crtl + F5 for Windows, the changes should be reflected immediately.

Updated on February 25, 2025

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