Unable to install Confluence - Bootstrap error

Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.

Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Summary

The Confluence startup failed with a Bootstrap Error, after installing a new Confluence.

Environment

  • Confluence 7.3.3

  • Windows Server

Diagnosis

Following error was found in the log file:

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 2020-04-02 09:43:23,518 ERROR [Catalina-utility-2] [atlassian.event.internal.AsynchronousAbleEventDispatcher] lambda$null$0 There was an exception thrown trying to dispatch event [com.atlassian.plugin.event.events.PluginFrameworkStartingEvent@657c1fb9] from the invoker [com.atlassian.plugin.event.impl.MethodSelectorListenerHandler$1$1@51498ee9] java.lang.RuntimeException: java.util.concurrent.ExecutionException: java.lang.ExceptionInInitializerError at com.atlassian.plugin.event.impl.MethodSelectorListenerHandler$1$1.invoke(MethodSelectorListenerHandler.java:55) at com.atlassian.event.internal.AsynchronousAbleEventDispatcher.lambda$null$0(AsynchronousAbleEventDispatcher.java:37) at com.atlassian.event.internal.AsynchronousAbleEventDispatcher.dispatch(AsynchronousAbleEventDispatcher.java:85) at com.atlassian.event.internal.EventPublisherImpl.invokeListeners(EventPublisherImpl.java:227) at com.atlassian.event.internal.EventPublisherImpl.publish(EventPublisherImpl.java:112) at com.atlassian.plugin.event.impl.DefaultPluginEventManager.broadcast(DefaultPluginEventManager.java:92) at com.atlassian.plugin.manager.DefaultPluginManager.broadcastIgnoreError(DefaultPluginManager.java:1965) at com.atlassian.plugin.manager.DefaultPluginManager.lambda$earlyStartup$3(DefaultPluginManager.java:529) at com.atlassian.plugin.manager.PluginTransactionContext.wrap(PluginTransactionContext.java:63) at com.atlassian.plugin.manager.DefaultPluginManager.earlyStartup(DefaultPluginManager.java:523) at com.atlassian.confluence.plugin.ConfluencePluginManager.earlyStartup(ConfluencePluginManager.java:143) at com.atlassian.plugin.manager.DefaultPluginManager.lambda$init$2(DefaultPluginManager.java:515) at com.atlassian.plugin.manager.PluginTransactionContext.wrap(PluginTransactionContext.java:63) at com.atlassian.plugin.manager.DefaultPluginManager.init(DefaultPluginManager.java:514) at com.atlassian.confluence.plugin.ConfluencePluginManager.init(ConfluencePluginManager.java:123) at com.atlassian.confluence.setup.SetupPluginManager.init(SetupPluginManager.java:42) at com.atlassian.confluence.setup.SetupContext.init(SetupContext.java:33) at com.atlassian.confluence.setup.ConfluenceConfigurationListener.initialiseSetupContext(ConfluenceConfigurationListener.java:122) at com.atlassian.confluence.setup.ConfluenceConfigurationListener.contextInitialized(ConfluenceConfigurationListener.java:77) at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:4685) at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5146) at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183) at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1384) at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1374) at java.base/java.util.concurrent.FutureTask.run(Unknown Source) at java.base/java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(Unknown Source) at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.base/java.lang.Thread.run(Unknown Source) Caused by: java.lang.reflect.InvocationTargetException at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.base/java.lang.reflect.Method.invoke(Unknown Source) at com.atlassian.plugin.event.impl.MethodSelectorListenerHandler$1$1.invoke(MethodSelectorListenerHandler.java:46) ... 29 more Caused by: java.lang.RuntimeException: java.util.concurrent.ExecutionException: java.lang.ExceptionInInitializerError at io.github.lukehutch.fastclasspathscanner.FastClasspathScanner.getUniqueClasspathElementURLs(FastClasspathScanner.java:1840) at io.github.lukehutch.fastclasspathscanner.FastClasspathScanner.getUniqueClasspathElementURLs(FastClasspathScanner.java:1875) at com.atlassian.plugin.osgi.container.felix.ExportsBuilder.getClassPathUrls(ExportsBuilder.java:282) at com.atlassian.plugin.osgi.container.felix.ExportsBuilder.generateExports(ExportsBuilder.java:252) at com.atlassian.plugin.osgi.container.felix.ExportsBuilder.determineExports(ExportsBuilder.java:177) at com.atlassian.plugin.osgi.container.felix.ExportsBuilder.getExports(ExportsBuilder.java:145) at com.atlassian.plugin.osgi.container.felix.FelixOsgiContainerManager.start(FelixOsgiContainerManager.java:238) at com.atlassian.plugin.osgi.container.felix.FelixOsgiContainerManager.onStart(FelixOsgiContainerManager.java:200) ... 34 more Caused by: java.util.concurrent.ExecutionException: java.lang.ExceptionInInitializerError at java.base/java.util.concurrent.FutureTask.report(Unknown Source) at java.base/java.util.concurrent.FutureTask.get(Unknown Source) at io.github.lukehutch.fastclasspathscanner.FastClasspathScanner$5.call(FastClasspathScanner.java:1782) at io.github.lukehutch.fastclasspathscanner.FastClasspathScanner$5.call(FastClasspathScanner.java:1779) at java.base/java.util.concurrent.FutureTask.run(Unknown Source) at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) ... 1 more Caused by: java.lang.ExceptionInInitializerError at io.github.lukehutch.fastclasspathscanner.scanner.Scanner.call(Scanner.java:214) at io.github.lukehutch.fastclasspathscanner.scanner.Scanner.call(Scanner.java:56) ... 4 more Caused by: java.lang.RuntimeException: Could not resolve current directory: D:\atlassian-confluence733 at io.github.lukehutch.fastclasspathscanner.utils.FileUtils.getCurrDirPathStr(FileUtils.java:56) at io.github.lukehutch.fastclasspathscanner.scanner.ClasspathFinder.<clinit>(ClasspathFinder.java:47) ... 6 more Caused by: java.nio.file.AccessDeniedException: D:\atlassian-confluence733 at java.base/sun.nio.fs.WindowsException.translateToIOException(Unknown Source) at java.base/sun.nio.fs.WindowsException.rethrowAsIOException(Unknown Source) at java.base/sun.nio.fs.WindowsLinkSupport.getRealPath(Unknown Source) at java.base/sun.nio.fs.WindowsPath.toRealPath(Unknown Source) at java.base/sun.nio.fs.WindowsPath.toRealPath(Unknown Source) at io.github.lukehutch.fastclasspathscanner.utils.FileUtils.getCurrDirPathStr(FileUtils.java:52) ... 7 more

Cause

Startup failed due to insufficient Permission:

1 java.nio.file.AccessDeniedException: D:\atlassian-confluence733

Solution

Check the followings:

  1. The installer is run with Administrator's Account

  2. Check if the Confluence user account has the Full Permission to both the 'Confluence_Home' and 'Confluence_Install' Directory.

Updated on March 11, 2025
Platform
Data Center only
Product
Confluence Data Center
On this pageSummaryDiagnosisCauseSolution

Still need help?

The Atlassian Community is here for you.
Ask the Community