Unable to enable Confluence Cloud Migration Assistant plugin
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
The "Cloud Migration Assistant" fails to be enabled. Reinstalling the add-on also does not work.
Environment
6.15.4
Diagnosis
Clearing the plugins cache does not resolve
The following appears in atlassian-confluence.log:
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/plugins/servlet/upm | traceId: 016aad62bf5571bc | userName:
2020-06-12 11:10:28,722 ERROR [UpmAsynchronousTaskManager:thread-3] [atlassian.plugin.manager.PluginEnabler] actualEnable Unable to start the following plugins due to timeout while waiting for plugin to enable: com.atlassian.migration.agent
-- url: /rest/plugins/1.0/ | referer: /plugins/servlet/upm | traceId: 016aad62bf5571bc | userName:
2020-06-12 11:10:29,754 WARN [UpmScheduler:thread-3] [atlassian.upm.pac.PacClientImpl] getUpdates The request to check for add-on updates may take longer than expected because 210 user-installed add-ons are installed. This may impact the performance of loading the Manage Add-ons page.
-- url: /rest/plugins/1.0/ | referer: /plugins/servlet/upm | traceId: 016aad62bf5571bc | userName:
2020-06-12 11:17:56,158 INFO [http-nio-8090-exec-14] [atlassian.plugin.manager.DefaultPluginManager] broadcastPluginDisabling Disabling com.atlassian.migration.agent
2020-06-12 11:17:56,159 WARN [Spring DM Context Creation Timer] [internal.dependencies.startup.DependencyWaiterApplicationContextExecutor] timeout Timeout occurred before finding service dependencies for [NonValidatingOsgiBundleXmlApplicationContext(bundle=com.atlassian.migration.agent, config=osgibundle:/META-INF/spring/*.xml)]]]>Cause
The "Analytics" add-on is disabled. The Cloud Migration Assistant requires those add-ons.
Solution
Enable all the plugins that mention "analytics".
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