The editor keeps loading upon trying to edit a page
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
When attempting to edit a page in Confluence, instead of rendering its content in the edit mode, a spinning icon will be displayed followed by the message "It's taking longer than usual to load this page. This page will automatically reload."
Diagnosis
It only happens with pages using the legacy editor.
It might not impact all users if different networks (and network tools, such as VPNs) are being used.
Generate and analyze a HAR file, focusing on any errors pointing to wikidocs.services.atlassian.com (I.E. 409, 0).
Cause
The network, proxy, or any sort of network security configuration is blocking a microservice (Synchrony) responsible for the editing of legacy editor pages. During the analysis of the HAR file, some messages like the following can be found:
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{
"type": "unauthorized-access",
"message": "Not authorized to access this resource"
}1
net::ERR_CONNECTION_TIMED_OUT 1
0 Missing status code HTTPSolution
Check if there is any sort of network or proxy security configuration blocking this specific URL. A good approach can be also to make sure that the IP addresses and domains for Atlassian cloud products are whitelisted, which should include URLs like the impacted one:
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*.atl-paas.net
*.atlassian.com
*.atlassian.net
*.jira.com
*.cookielaw.org
*.segment.io
*.optimizely.com
*.cloudfront.net
*.amazonaws.com
*.slack-edge.com (if uses slack integration)
*.sentry-cdn.com
*.pndsn.com
*.bitbucket.org
*.wp.com
ajax.googleapis.com
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