Synchrony Logs Show 'State: SHUT_DOWN'
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Users are unable to edit content with collaborative editing enabled.
Environment
Confluence Datacenter.
Diagnosis
The following is found in atlassian-synchrony.log:
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2020-12-01 03:16:02,858 DEBUG [420:StdOutHandler [C:\PROGRA~1\AdoptOpenJDK\jdk-8.0.202.08\jre\bin\java.exe]] 2020-12-01 09:16:02,858 WARN [async-dispatch-15] [synchrony.http.entity-api] Error in put-entity {:entity "/Synchrony-6c19f527-ac5d-3b20-b90e-e60cb602c429/confluence-1062142368", :id "WrpI4nymZqh2Q-4Ybs7waQ", :throwable #error {
2020-12-01 03:16:02,858 DEBUG [420:StdOutHandler [C:\PROGRA~1\AdoptOpenJDK\jdk-8.0.202.08\jre\bin\java.exe]] :cause "State: SHUT_DOWN Operation: class com.hazelcast.map.impl.operation.GetOperation"
2020-12-01 03:16:02,858 DEBUG [420:StdOutHandler [C:\PROGRA~1\AdoptOpenJDK\jdk-8.0.202.08\jre\bin\java.exe]] :data {:type :server-error, :source :server}
...
2020-12-03 16:37:15,540 DEBUG [420:StdOutHandler [C:\PROGRA~1\AdoptOpenJDK\jdk-8.0.202.08\jre\bin\java.exe]] 2020-12-03 22:37:15,539 WARN [async-dispatch-4] [synchrony.http.entity-api] Error in put-entity {:entity "/Synchrony-6c19f527-ac5d-3b20-b90e-e60cb602c429/confluence-1056474768", :id "wgVi8hTR82Y7p1QvKn8d6g", :throwable #error {
2020-12-03 16:37:15,540 DEBUG [420:StdOutHandler [C:\PROGRA~1\AdoptOpenJDK\jdk-8.0.202.08\jre\bin\java.exe]] :cause "State: SHUT_DOWN Operation: class com.hazelcast.map.impl.operation.GetOperation"
2020-12-03 16:37:15,540 DEBUG [420:StdOutHandler [C:\PROGRA~1\AdoptOpenJDK\jdk-8.0.202.08\jre\bin\java.exe]] :data {:type :server-error, :source :server}Cause
Synchrony has not been able to properly shut down.
Solution
Restart Confluence and make sure that the Collaborative editing is turned on.
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