Seeing Java Script Error in Firefox When Using Edit in Word
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
Edit in Word in Firefox produces a Java Script error in the browser containing the following:
1
2
3
uncaught exception: [Exception... "Component returned failure code: 0x80520012 (NS_ERROR_FILE_NOT_FOUND) [nsIProcess.init\]" nsresult: "0x80520012 (NS_ERROR_FILE_NOT_FOUND)" location: "JS frame :: file:///C:/Documents%20and%20Settings/USERNAME/Application%20Data/Mozilla/Firefox/Profiles/
x98i7cjx.default/extensions/webdavlauncher@benryan.com/components/URLLauncher.js :: anonymous :: line 89" data: no] Line 0 doEditInOffice(Object name=contextPath, "/plugins/servlet/editinword/ARG/PageTitle.doc", "Word.Document", Object name=usePathAuth value=false)batch.js (line 9705) anonymous(Object originalEvent=Event click type=click)batch.js (line 9538) anonymous(Object originalEvent=Event click type=click)batch.js (line 26) anonymous()
This may happen after you have upgraded into a new Microsoft Office Suite.
Cause
The Firefox file extension may be corrupted.
Resolutions
To resolve this problem,
In your Firefox Browser, choose
Tools > Add-ons > WebDAV Launcher > Options. This will bring up a pop up window, with a list of office extensions and the file handler. Delete each of them if you are using Microsoft Office.OR
Delete Firefox's own file extension. Refer to Mozilla's documentation.
Was this helpful?