Paid apps are not listed under the installed apps of a Confluence Cloud instance

Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.

Summary

After finishing payment for apps, they are not displayed under the Manage apps part of Confluence's administration.

Diagnosis

Have Atlassian or a partner activating the app on the user's behalf in order to generate a quote.

Cause

Apps that are activated by Atlassian in order to generate a quote so they can become paid will not be automatically installed unless the admin itself did it.

Solution

Manually install the app after having the payment done or, as a site admin, generate the quote so the app should be automatically installed.

Updated on March 11, 2025

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