Nothing happened in the page when inserting YouTube video using Widget Connector
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
Inserting YouTube video with Widget Connector Macro doesn't work in all browsers.
When making the following actions: (Widget Connector Macro)
Create a new page
Insert Widget Connector Macro
Input the YouTube video URL in Web Site's Widget URL
Click Insert
After this, nothing happened in the page. If the page is saved, there's no content displayed in this page.
Diagnosis
Diagnostic Steps
Ensure that there are no customisations in the site (e.g: Layouts, Custom HTML, Stylesheet, modified files)
Try to open the YouTube URL to ensure that the Browser Support video playback and there's nothing wrong with the YouTube video itself
Disable HTTP Compression from Confluence Administration setting
Use Browser Developer Tools (e.g: Chrome DevTools) to see the POST request when the issue happens:
Try to replicate the same behaviour outside of your organisation networking. Use the Internet connection from anywhere else out of your company network.
Cause
There's a reverse proxy configuration that's cancelling the POST request by Widget Connector macro.
Resolution
Contact your Network Administrator to assist you solving this case
If there's no reverse proxy configuration, please contact support@atlassian.com to assist you on this case
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