Error rendering Product Plan Macro in Confluence
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
After adding the Product Plan macro to a Confluence page, the macro won't work. Instead, the macro will show the following message:
Error rendering macro 'portfolio-for-jira-plan'
com.atlassian.sal.api.net.ResponseStatusException: Unexpected response received. Status code: 503
Environment
Application link set between Confluence and Jira using DUO
Diagnosis
The atlassian-confluence.log will show:
1 22020-09-03 06:23:35,729 WARN [https-jsse-nio-443-exec-86] [xhtml.view.macro.ViewMacroMarshaller] handleMacroExecutionException Exception executing macro: portfolio-for-jira-plan, with message: The link doesn't exist or you don't have permission to access it -- url: /pages/viewpage.action | page: 15325298 | traceId: c6b92dc58c2f2ff1 | userName: myuser | referer: https://confluence.example.com/plugins/servlet/duologin?duo.request.key=TX%7CXWJsb2taaW5hfERJS1VFWUtNTU43VlA5SEtRUzhafDE1OTkxMjg5MTI%3D%7C1247afb812716a0b66ea501e0ba4bb5e4c3b3d52%3AAPP%7CZWJsb2toaW5hfERJS1VFWUtNTU43VlA5SEtRUzhafDE1OTkxMzIyMTI%3D%7C0446121cc01ff5edfcd30abd0a89725f16bfa3f9&duo.host.key=api-140f2f41.duosecurity.com&duo.originalurl.key=%2Fpages%2Fviewpage.action%3FspaceKey%3DProduct%26title%3DMIDAS%2BDashboard | action: viewpag
Cause
DUO is causing problems with the integration between Jira and Confluence (Application Link).
Solution
Follow the article from DUO: How do I create application links between Confluence and JIRA to resolve issues with Duo?
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