Edit In Word Opens in Office but Fails to Save
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
This problem is related to a third party plugin, and therefore not supported by Atlassian. See Atlassian Supported Plugins for more information.
Symptoms
When Using Confluence 3.1.1 and Scaffolding plugin earlier than version 3.2.0, users can edit the Word document but cannot save it into Confluence. The log file contains the following as a result of saving attempt using edit in word:
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2010-02-05 00:52:33,769 ERROR [http-80-Processor16] [atlassian.confluence.event.ConfluenceEventManager] publishEvent An exception was encountered while processing the event: com.atlassian.confluence.event.events.content.page.PageUpdateEvent[source=com.atlassian.confluence.pages.DefaultPageManager@692424]
-- url: /plugins/servlet/editinword/spacekey/docAttachment.doc | userName: bob
java.lang.NullPointerException
at uk.ltd.getahead.dwr.WebContextFactory$ProxyWebContext.getHttpServletRequest(WebContextFactory.java:102)
at org.randombits.confluence.support.DWRServletProvider.getRequest(DWRServletProvider.java:30)
at org.randombits.confluence.support.ServletAssistant$2.fetch(ServletAssistant.java:47)
at org.randombits.confluence.support.ServletAssistant.fetch(ServletAssistant.java:67)
at org.randombits.confluence.support.ServletAssistant.getRequest(ServletAssistant.java:45)
at net.customware.confluence.plugin.scaffolding.ScaffoldInfo.findSubmittedFields(ScaffoldInfo.java:264)
Cause
Scaffolding plugin earlier than 3.2.0 can interefere edit in word operation in Confluence 3.1.1.
Resolution
Uninstall the Scaffolding plugin or upgrade to the latest version.
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