Edit in Office Opens Blank in Office 2010
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Office 2010 is supported in Confluence 4.0+. Please refer to our Office Connector configuration matrix.
Solution
Symptoms
Edit in Word or Edit in Office opens a blank document
Using Windows 7 and Office 2010
Workaround
Add Confluence url as a trusted site:
Go to
Internet Explorer > Tools > Internet Options > Security tab > Trusted sites.Click on "
Reset all zones to default level".Still in the same panel, click on
Sitesbutton.Add Confluence url as a trusted site.
Office 2010 has two registry settings you may need to alter depending on the authentication level you are using to communicate with Confluence. For more details, please see the windows knowledge base article You cannot open Office file types directly from a server that supports only Basic authentication over a non-SSL connection.
Possible registry values and their meaning
0 - Basic authentication disabled
1 - Basic authentication enabled for SSL connections only
2 - Basic authentication enabled for SSL and for non-SSL connections
Location of registry values to edit
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WebClient\Parameters
Right-click BasicAuthLevel, and then click Modify.
In the Value data box, type 2, and then click OK
HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Internet
On the Edit menu, point to New, and then click DWORD Value.
Type BasicAuthLevel, and then press Enter.
Right-click BasicAuthLevel, and then click Modify.
In the Value data box, type 2, and then click OK.
See also
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