Confluence is making external connections to aws addresses
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
The following connections are expected as Confluence reaches out to the Marketplace.
Among other tasks, the UPM relies on an internet connection to perform the following functions for installed apps (also known as add-ons or plugins):
Search for and install new apps
Check for app version updates
Perform application upgrade checks.
The UPM (Universal Plugin Manager) and other system add-ons will reach for Atlassian domains in AWS. One domain that Confluence will always reach for is the Martketplace.atlassian.com. Running a nslookup you will obtain a similar result:
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nslookup Marketplace.atlassian.com
Server: 192.168.1.2
Address: 192.168.11.2#52
Non-authoritative answer:
Marketplace.atlassian.com canonical name = marketplace.prod.public.atl-paas.net.
marketplace.prod.public.atl-paas.net canonical name = marketplace-athreos.us-east-1.prod.public.atl-paas.net.
Name: marketplace-athreos.us-east-1.prod.public.atl-paas.net
Address: 34.205.61.250
Name: marketplace-athreos.us-east-1.prod.public.atl-paas.net
Address: 54.85.105.166
Name: marketplace-athreos.us-east-1.prod.public.atl-paas.net
Address: 52.2.89.223The 3 IP's are expected to be shown in a netstat.
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Address: 34.205.61.250
Address: 54.85.105.166
Address: 52.2.89.223Disable Marketplace Connectivity
You can disable the connection to the UPM by switching it to offline mode. This should stop the traffic.
Solution
Switching UPM to offline mode
To disable the UPM connection to the Marketplace:
From the top navigation bar in your application, choose
> Add-ons or Manage apps
Click the Settings link at the bottom of the page.
Uncheck the *Connect to the Atlassian Marketplace* checkbox. This option is enabled by default.
Click Apply.
The change will take effect immediately.
⚠️ If you are on an older version of the Universal Plugin Manager you may not have this option in the UPM. If that is the case, follow the instructions in Problems Connecting to the Atlassian Plugin Exchange to disable the connection. See Configuring Marketplace Connectivity for more details.
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