Cannot link existing Confluence space to a Jira Software project
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Summary
Upon trying to link a Confluence space to a JIRA Software project, different symptoms will be displayed, avoiding the space to be selected.
Environment
Confluence Cloud
JIRA Software Cloud
Diagnosis
Scenario #1:
Access your Jira Software project.
Click Project Settings from the sidebar.
Click Features.
Scroll the page until you find More Items > Try to add Pages.
The toggle to enable pages will be greyed out.
Scenario #2:
Create a new project (Jira Software: company-managed)
Type a Name, choose a key, and select the checkbox for "Connect repositories, documents, and more" > click Next
Confluence Cloud is not showing as an option for Create Space.
Cause
The user is missing permission(s).
Solution
On Jira (more info on permissions here):
In order for you to link a Jira project to a Confluence space, you need to be able toBrowse Projectsin the Jira project. If you're a Jira admin, you can check this by navigating to your Jira project and selecting Settings > Permissions.
On Confluence (more info on permissions here):
To create a new space, you need the global Confluence administrator and Create space permissions. To manage these permissions, go to your Confluence global permissions.
Make sure you or the Confluence group you belong to has the View permission for that space. If you're a Confluence admin, you can check this by navigating to your Confluence space and selecting Space settings > Permissions.
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