Adding an inline comment in Confluence throws a pop-up error "The editor didn't load properly. Please reload the page to try again"
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
This KB treats a generic error message while performing the action of adding an inline comment on a page in Confluence: The editor didn't load properly. Please reload the page to try again.
Environment
This problem was identified in Confluence Data Center version 7. It could also affect other versions of Confluence.
You may see this issue with both or just one of the following apps installed:
The app Advanced Roadmaps for Jira in Confluence version 1.2.0
The app Google Drive & Docs for Confluence version 125
Diagnosis
If you're attempting to add an inline comment to a page and see the above error, check if you have one or more of the aforementioned apps installed.
The following error may appear in atlassian-confluence.log:
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2021-01-12 09:46:40,098 ERROR [http-nio-6773-exec-7] [[Standalone].[localhost].[/c773].[file-server]] log Servlet.service() for servlet [file-server] threw exception
-- referer: http://localhost:6773/c773/display/TEST | url: /c773/s/d41d8cd98f00b204e9800998ecf8427e-CDN/5vfkxl/8502/98c8e43717c0ab2f2ac7cca8cdb7048d439e20e4/125/_/download/resources/com.bilith.lref.confluence-gdrive:autoconvert-resources/autoconvert.js | traceId: 9e3b93b7b93cf4d8 | userName: admin
java.lang.RuntimeException: Cannot read resource /js/autoconvert.js
at com.atlassian.plugin.webresource.impl.snapshot.Resource$1.writeTo(Resource.java:204)
at com.atlassian.plugin.webresource.transformer.CompileTimeTransformer$1.writeTo(CompileTimeTransformer.java:59)
at com.atlassian.plugin.webresource.impl.helpers.ResourceServingHelpers$8.writeTo(ResourceServingHelpers.java:465)Cause
This issue can be caused by one or more apps.
Version 1.2.0 of the 'Advanced Roadmaps for Jira in Confluence' app has a bug that causes the above error when adding an inline comment. For further details please refer to the following bug report: CONFSERVER-60564 - Inline comments do not work in Confluence with Advanced Roadmaps for Jira app version 1.2.0.
Version 125 of the Google Drive & Docs for Confluence app.
Solution
Depending on the app you have installed, update it to its fixed version:
Update the 'Advanced Roadmaps for Jira in Confluence' app to at least version 1.2.1, which contains the fix for this problem.
Update Google Drive & Docs for Confluence to the latest version available.
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