Set up team operations

Your team’s operations provide a dedicated space for Atlassian teams to effectively manage their day-to-day activities related to the operation of infrastructure components and applications.

How operations work in Compass

Operations in Compass serves as a centralized hub where teams can execute and coordinate their operational tasks, ensuring the smooth functioning of their IT environment.

Operational units within IT organizations have distinct responsibilities for managing and optimizing various aspects of their business operations.

Compass acknowledges this need by offering a platform that allows teams to structure their operations based on their chosen organizational structure, whether it be technical specialization, activity, services, geography, or a combination of these.

With operations, teams gain the ability to proactively identify potential problems within their environment. They can closely monitor infrastructure components and applications, detecting any anomalies or deviations from normal behavior. This approach enables teams to address issues before they escalate into full-blown incidents, minimizing downtime and maintaining the stability and efficiency of their IT systems.

Within Operations in Compass, teams can track and manage their day-to-day activities:

• Create and manage on-call schedules,

• Integrate with third-party applications

• Manage alerts

• Create alert and notification policies

Operations also offers reporting and analytics capabilities, empowering teams to analyze operational data and gain insights for continuous improvement.

By utilizing Operations in Compass, Atlassian teams can effectively detect and address potential problems proactively and maintain the stability and reliability of their IT environment.

This contributes to the overall efficiency and effectiveness of the organization, ensuring that operational units can fulfill their responsibilities and meet internal requirements successfully.

Launch your team operations

Compass’s alerting features are configured and managed through a team’s operations. However, not every team needs to manage their IT operations. Because of that, a product admin or a team member needs to manually launch alerting features to get started with IT operations management.

To launch your team’s operations:

1. From your top navigation, go to Operations.

2. Go to Overview and click on Enable Operations.

3. Select your Team and click on Get started.

4. Read through the instructions and select Next.

5. Review team members and assign admins to manage operations configurations. Non-admin team members won’t be able to manage on-call schedules, set integrations and perform other admin activities but they can still view the detail of their operations. When done, select Next.

6. If you have team members who don’t have access to Compass select them from the list, and select Confirm. Otherwise, select Skip this.

7. Done! Now you have access to all alerting features and we’ll redirect you to your team’s operations dashboard. You can visit your team’s operations from your team’s detail page.