Pull Request merge button is unresponsive

Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.

Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Summary

Click on the merge button on any Pull Request page does nothing. 

Environment

  • Bitbucket 8.17.0

  • Chrome v80

Diagnosis

  • Application logs contain no error.

  • HAR file shows that the result returned the response, all calls related to the merge return HTTP 200 (success).

Cause

  • Browser version is too old.

Solution

  • Upgrade the browser version to the newest stable version.

Updated on March 6, 2025

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