Files in repo are slow to load when viewing in Bitbucket Data Center
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Viewing certain files in Bitbucket Data Center takes an excess of 20 seconds to load, regardless of size. This can also affect loading pull requests.
Environment
Bitbucket Data Center 8.9.x-8.19.x
Diagnosis
The following can be found in the atlassian-bitbucket-profiling.log if Profiling logging is enabled.
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2024-08-28 12:28:25,962 | http-nio-7990-exec-1 | REQUEST ID | USERNAME |
[18355.9ms] - "GET /projects/PROJECT/repos/REPOSLUG/browse/PATH/TO/FILE/ HTTP/1.1"
[3.7ms] [count: 2, avg: 1.9ms] - ApplicationUser com.atlassian.bitbucket.user.UserService.getUserById(int)
[7.0ms] - boolean com.atlassian.bitbucket.repository.RepositoryService.isEmpty(Repository)
[6.9ms] - boolean com.atlassian.bitbucket.scm.ScmService.isEmpty(Repository)
[6.9ms] - boolean com.atlassian.stash.internal.scm.git.mesh.RpcRepositoryClient.isEmpty(Repository)
[6.9ms] - Branch com.atlassian.bitbucket.repository.RefService.getDefaultBranch(Repository)
[6.9ms] - Branch com.atlassian.stash.internal.scm.git.mesh.RpcRefClient.resolveDefaultBranch(Repository,Builder)
[89.3ms] - Type com.atlassian.bitbucket.content.ContentService.getType(Repository,String,String)
[89.3ms] - Type com.atlassian.stash.internal.scm.git.mesh.RpcContentClient.getNodeType(Repository,Builder)
[18087.9ms] - Page com.atlassian.bitbucket.commit.CommitService.getCommits(CommitsRequest,PageRequest)
[18081.6ms] - void com.atlassian.stash.internal.scm.git.mesh.RpcCommitClient.getCommits(Repository,Builder,CommitCallback)
[5.9ms] - Page com.atlassian.bitbucket.commit.CommitEnricher.enrichPage(Repository,Page,Collection)
[4.7ms] - Map com.atlassian.stash.internal.user.InternalUserService.mapUsersByEmail(Set)
[149.6ms] - Render soy: bitbucket.internal.page.source.source.source
[2.2ms] - UserSettings com.atlassian.sal.api.usersettings.UserSettingsService.getUserSettings(UserKey)
[1.7ms] - ApplicationUser com.atlassian.stash.internal.user.InternalUserService.getUserByKey(UserKey,boolean)
[3.0ms] [count: 2, avg: 1.5ms] - UserSettings com.atlassian.sal.api.usersettings.UserSettingsService.getUserSettings(UserKey)
[3.2ms] - boolean com.atlassian.bitbucket.repository.RepositoryService.isEmpty(Repository)
[3.1ms] - boolean com.atlassian.bitbucket.scm.ScmService.isEmpty(Repository)
[3.1ms] - boolean com.atlassian.stash.internal.scm.git.mesh.RpcRepositoryClient.isEmpty(Repository)
[12.5ms] - Page com.atlassian.bitbucket.dmz.user.DmzPermissionAdminService.searchUsers(PermittedUserSearchRequest,PageRequest)
[3.8ms] - Page com.atlassian.stash.internal.user.RepositoryPermissionDao.findHighestPermissionPerUser(int,UserType,String,PageRequest)
[1.6ms] - UserSettings com.atlassian.sal.api.usersettings.UserSettingsService.getUserSettings(UserKey)
[1.0ms] - ApplicationUser com.atlassian.stash.internal.user.InternalUserService.getUserByKey(UserKey,boolean)
[6.5ms] - long com.atlassian.bitbucket.pull.PullRequestService.count(PullRequestSearchRequest)
[6.5ms] - long com.atlassian.stash.internal.pull.PullRequestDao.countMatching(PullRequestSearchCriteria)
[1.2ms] - Set com.atlassian.bitbucket.dmz.discovery.FeatureDiscoveryService.getIfUndiscovered(Set)
[1.1ms] - UserSettings com.atlassian.stash.internal.user.InternalUserSettingsService.getUserSettings(ApplicationUser)
[16.9ms] [count: 8, avg: 2.1ms] - String com.atlassian.stash.internal.plugin.PluginSettingDao.get(String,String)
[34.9ms] - void com.atlassian.plugin.webresource.WebResourceManager.includeResources(Writer,UrlMode)
[17.2ms] [count: 3, avg: 5.7ms] - UserSettings com.atlassian.sal.api.usersettings.UserSettingsService.getUserSettings(UserKey)
[15.3ms] [count: 3, avg: 5.1ms] - ApplicationUser com.atlassian.stash.internal.user.InternalUserService.getUserByKey(UserKey,boolean)Cause
There are performance regressions in Git 2.43/2.44 which is why it is mentioned in our Supported Platforms page that it is not recommended.
Solution
Roll back to Git 2.40 or any other supported version of Git.
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