Unable To Delete User With Error communicating with Bamboo: Unauthorized
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
Symptoms
As an administrator, you're unable to delete users as you are presented with an error dialog that says Bamboo: Unauthorized. Removing users from all groups does not alleviate this issue.
Causes
This is due to the user having been a Bamboo user and the administrator not also having admin permissions in Bamboo.
Solution
The workaround for this is to add yourself to the administrators-bamboo group or equivalent. If you navigate to the Bamboo admin page at <URL>/builds/admin/viewGlobalPermissions.action, you will see what group as the Restricted Admin functionality - you just need to be a part of that group.
Updated on April 2, 2025
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