Can't mention other users on Jira Cloud work items
Platform Notice: Cloud Only - This article only applies to Atlassian apps on the cloud platform.
Summary
When typing the @ symbol in the comment section of a Jira work item, a list of user names does not appear.
Solution
Grant "Browse users and groups" global permission
In order to @mention other users on Jira work items, you must have the Browse users and groups Global Permission. Without this permission, a list of users will not appear when you type @.
A Jira administrator can grant this permission to others:
Choose ⚙️Settings > System.
Select Global Permissions.
Grant the affected user the Browse users and groups permission.
Alternatively, add the affected user to one of the groups that are granted this permission.
What users will appear in the @mention dropdown?
In order for a user to appear in the @mention dropdown, that user must have the Browse Projects project permission.
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