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Atlassian Analytics is in an early access program

Only people who are part of this invite-only early access program have access to Atlassian Analytics.

Starter dashboards for Opsgenie

Starter dashboards for Opsgenie are available only to customers in the Opsgenie and Insight early access program. Learn more about the early access program if you’re interested in joining or want more details.

There are two starter dashboards for Opsgenie:

  • Alert MTTA/R

  • Alert Analytics

Alert MTTA/R

This dashboard shows the mean time to acknowledge / recovery (MTTA/R) metrics and charts for the alerts created over a specified period of time. Note that this dashboard only considers closed alerts when calculating the metrics. This helps ensure a common set of alerts over all the charts.

You can filter all charts by the “Calendar” control labeled Current date interval, teams, message, tags, and priority.

Closed alerts

The number of alerts closed

You can also filter this chart by integration, elapsed time to acknowledge, and elapsed time to close.

Percentage of closed alerts

The percentage of alerts that were closed compared to the total number of alerts

You can also filter this chart by integration, elapsed time to acknowledge, and elapsed time to close.

Mean time to acknowledge

The average time it takes to acknowledge received alerts (calculated for the closed alerts)

You can also filter this chart by elapsed time to acknowledge and elapsed time to close.

Mean time to close

The average time it takes to close received alerts

You can also filter this chart by integration, elapsed time to acknowledge, and elapsed time to close.

Daily mean time to acknowledge

The average time it takes to acknowledge alerts per day

By default, the average time is shown in hours, but you can use the “Dropdown” control labeled Time aggregation to change it to minutes or seconds.

You can also filter this chart by integration and elapsed time to acknowledge.

Daily mean time to resolve

The average time it takes to resolve alerts per day

By default, the average time is shown in hours, but you can use the “Dropdown” control labeled Time aggregation to change it to minutes or seconds.

You can also filter this chart by integration and elapsed time to close.


Alert analytics

This dashboard breaks down the alerts sent over a specified period of time.

You can filter all charts by the created date, message, tags, priority, status, integration, alert ID, alert details key, alert details value, elapsed time to acknowledge, and elapsed time to close.

Number of alerts

The number of alerts created within the selected date interval

Alerts per status

The number of alerts grouped by status

Alerts per priority

The number of alerts grouped by priority level

Daily created alerts per status

The daily distribution of alerts grouped by status

Daily created alerts per priority

The daily distribution of alerts grouped by priority

Alerts created per day

The distribution of alerts created per day

Alerts created per hour

The distribution of alerts created each hour of the day

Alerts by tag

The number of alerts grouped by tag

Alerts per team

The number of alerts grouped by team

 

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